Frequently Asked Questions


Q). Can you explain the reservation process and how long it will be until we receive our confirmation?

Q). How do I arrange for my return to the Airport?

Q). Can I bring guests to the Resort?

Q). Is there a dress code?

Q). Will I be guaranteed the accommodations I book?

Q). What if the all-inclusive fees increase before my arrival at the Resort?

Q). There are different all-inclusive fees quoted on the website. What will I pay?

Q). Is there phone and computer access?

Q). Are there any areas that are currently not included with the VIP access for guests?

Q). Do I need to tip during my stay?

Q). Are there any hidden costs?

Q). Are there specific days we must travel or minimum stay requirements?